Shipping policy

 

Our services are Build-to-order and take a certain period of time for delivery.
Please check the product page for details.

*Remote areas may be subject to an out-of-area delivery fee.

Pls check your zip code (except for Europe)

⚠Customers in remote delivery areas will be charged an additional shipping fee at the time of sending.

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https://www.fedex.com/content/dam/fedex/us-united-states/services/ODA_OPA_tiers_codes.xlsx

⚠⚠For applicable areas, an additional fee will be charged prior to shipment.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Save the Hero Builders is not responsible for these charges if they are applied and are your responsibility as the customer.

CUSTOMS & IMPORT DUTIES

International orders may be subject to customs duties, import taxes, or other fees once the parcel arrives in the destination country.

Save the Hero Builders is responsible for shipping your order, but we are not responsible for any additional customs or import charges imposed by your country.

We have no control over these fees and cannot estimate them in advance. We recommend contacting your local customs office for current regulations and possible charges before placing your order.

Please note that we are unable to calculate or collect customs duties at the time of purchase.

If an order is returned to Japan due to unpaid customs duties or refusal to accept the package, a 15% restocking fee will be applied unless otherwise agreed in advance.

How do I check the status of my order?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at  savetheherobuilders@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please read the Return Policy page

return policy page 

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at savetheherobuilders@gmail.com with your order number and photos that clearly show the item’s condition.

We will address these on a case-by-case basis and we will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at savetheherobuilders@gmail.com